1. Order Processing Timeline
Every order at Living Promo Inc moves through these key stages:
Standard Order Timeline:
- Order Confirmation: Instant (within 1 hour)
- Design Proof: 1–2 business days for custom orders
- Production: 5–10 business days after proof approval
- Quality Check: 1 business day
- Shipping Preparation: 1–2 business days
- Transit: 2–7 business days depending on selected service
Total Estimated Time: Most standard orders are delivered within 10–20 business days from proof approval.
2. Shipping Methods & Carriers
We partner with reliable carriers to ensure your order arrives safely and on time:
Domestic Shipping (United States)
- Standard Ground: UPS Ground, FedEx Ground (3–7 business days)
- Expedited: UPS 2nd Day Air, FedEx 2Day (2 business days)
- Express: UPS Next Day Air, FedEx Standard Overnight (1 business day)
- USPS: Priority Mail (2–3 business days) for smaller packages
International Shipping
- Standard International: 7–21 business days
- Express International: 3–7 business days
- Duties & Taxes: Paid by the customer unless otherwise arranged
3. Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination
- Shipping speed selected
- Carrier rates and applicable fuel surcharges
Free Shipping Offers:
We run free shipping promotions from time to time. When available, terms are clearly stated. Free shipping typically applies to:
- Standard ground shipping within the continental US
- Orders above a minimum threshold (e.g., $500+)
- Selected products or collections
4. Delivery Times & Estimates
Delivery estimates are shown at checkout. Please keep in mind:
- Delivery dates are estimates, not guaranteed arrival dates
- Business days exclude weekends and public holidays
- Custom orders require extra production time
- Rush services are available for faster production and shipping
Important Note:
Production times for custom products vary based on complexity, quantity, and current workload. Delivery estimates begin only after:
- Order confirmation and payment are complete
- Design proof is approved (for custom orders)
- Prepress processes are finalized
5. Rush Order Service
Need it sooner? We offer expedited production:
| Service Level |
Production Time |
Surcharge |
| Standard |
7–10 business days |
No additional charge |
| Rush |
5–7 business days |
25% of order total |
| Express |
3–5 business days |
40% of order total |
| Emergency |
1–2 business days |
60% of order total + expedited shipping |
Note: Rush services depend on product availability and current production capacity. Contact us before placing a rush order to confirm we can meet your timeline.
6. Order Tracking
We provide full tracking for every shipment:
- Tracking numbers are emailed as soon as your order ships
- Track through our website or the carrier's site
- Receive updates at major transit milestones
- Estimated delivery date provided by the carrier
If you haven't received tracking within 3 business days after your expected ship date, please reach out to us.
7. Shipping Address & Changes
Please ensure your shipping address is accurate:
- Double-check that your address is complete and correct
- Some carriers cannot deliver to P.O. boxes
- Address changes must be requested before production begins
- Changes after shipping will incur additional fees
- Undeliverable packages returned to us are subject to re-shipping charges
International Addresses: Include full name, street address, city, postal code, country, and a contact phone number for customs clearance.
8. International Shipping Details
For orders shipped outside the United States:
Customs & Duties
- The customer is responsible for all duties, taxes, and customs fees
- These charges are not predictable or controlled by us
- Additional documentation may be required by some countries
- Customs processing may cause delays
Restricted Items
Certain products cannot be shipped internationally due to:
- Country‑specific import restrictions
- Material or content limitations
- Size or weight constraints
Contact us before ordering if you have questions about international shipping.
9. Delivery Issues & Lost Packages
If something goes wrong with delivery:
Package Marked Delivered But Not Received
- Check with household members or neighbors
- Look around the delivery location (porch, garage, etc.)
- Wait 24 hours (sometimes scans are premature)
- Contact the carrier with your tracking number
- If still missing after 48 hours, contact us
Lost or Stolen Packages
We are not responsible for packages after delivery. However, we will help by:
- Assisting with carrier investigations for lost packages
- Filing insurance claims for insured shipments
- Offering reshipment options (additional charges may apply)
10. Business & Bulk Shipping
For business customers and large orders:
- Dedicated account managers for orders over $1,000
- Consolidated shipping options available
- Pallet shipping for high‑volume orders
- Custom shipping solutions for events or multiple locations
- Volume‑based shipping discounts
Contact our business sales team for tailored shipping solutions at contact@livingpromo.group.
